Heymo1. by Sokos Hotels is a new type of flexible service hotel concept opened in 2022, where smooth, first-class and pleasant customer experience is important.
Five virtual receptionists are placed in the hotel’s lobby, which guide guests forward with the help of touch screens, sound showers and guiding content. Accessibility is also taken into account in the concept, so the use of the service is smooth for all visitors.
Before the start of the project, Sokos Hotels contacted FirstView to inquire about the possibility of developing a new concept. According to Jukka Kaartinen, development director of Sokos Hotels, it was already clear in the first meeting that FirstView has the necessary technical know-how and the courage to implement even more special projects.
Sokotel Oy, which operate the Radisson Blu Hotels and Sokos Hotels chains, and FirstView have been cooperating for several years and currently have FirstView digital signage solutions in more than 20 hotels.
To make the service run smoothly, the hotel has invested a lot in automated and digital solutions, which frees up staff time to serve visitors. After the hotel has been open for the first couple of months, customers have given good feedback about the functionality of the concept. When the technology is harnessed to handle the tasks intended for it, the staff can focus on solving customer challenges.
Info screens and a virtual reception service help hotel guests throughout their stay, from check-in to check-out. During the visit, the screens can be used to share the necessary information, and tell about events in the city, for example. The virtual receptions enable smooth transactions, when you can check in and out of the hotel at any time of the day without long queues.
FirstView screens bring the opportunity to share relevant and correct information at the right moment to our guests.
Development director, Sokos Hotels
On our blog, you can find experts up-to-date articles about digital communication.
Talk to a member of our sales team or shoot us a message.
Smart digital communication services that help you create communication that looks and sounds like your brand.
Stay up-to-date with latest news and guides how to build up digital communication.
