About 1,300 employees work in Schenker’s terminals, warehouses and on the road in Finland, who cannot be reached by intranet or e-mail. Because of this, Schenker started developing internal communication by replacing notice boards with digital info screens.
The functionality of the digital signage was tested by piloting in four locations. Soon others told that they too would like digital displays.
The latest joint project has been the information displays to the Lieto logistics centre. Digital signage is an important part of the operation of a modern terminal, as the content can be easily updated without anyone having to having to reach the ceiling.
FirstView was selected as the service provider in the tendering process. When choosing a partner, the emphasis was especially on reliability, transparency and Finnish product development.
There had no communication with the previous supplier and there was no transparency in the service. The info screens could be off or the content undated without anyone knowing. That’s why Schenker wanted a partner with whom they could talk openly.
“Domesticity was very important. Finnish development and Finnish customer service in Finland,” says Pasi Ripatti, Head Of Communication. In the case of information displays, the national service enables fast operation both in development work and in solving problem situations.
Today, bulletin boards are a thing of the past in Schenker’s terminals and warehouses. Paper and time are no longer wasted, and communication is partially automated. With the help of automatic contents, for example, announcements can be extracted from websites for digital screens.
Digital signage brings effective communication even to those who do not have access to the company intranet. Digital screens are managed both remotely on a national level and locally by terminal and warehouse managers.
The close cooperation with FirstView continues. We have actively proposed development ideas to which FirstView has responded.
Head Of Communications, Schenker Oy
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