health care

Improve the customer experience and reduce the staff's workload

Digital signage screens in the lobby that are updated in real time provide up-to-date information and guide customers to the right place. Centralizing content production saves staff resources when important information can be updated at once and staff time is not spent on guidance.

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How does digital communication improve the customer experience and reduce the staff's workload?

In health care facilities, it is important to guide customers to move around the building and to inform them about important topics related to health or visits. Digital signage guide you from the lobby, and room door displays at the recipients’ doors provide current information. Well-planned content frees up staff time and resources for patient counseling.  

Improve the customer experience

Reduce the workload of the staff

Increases privacy and comfort in waiting areas

What our customers have to say?

In the renovated Silmäasema stores, digital screens are used both in marketing to get a flow of customers and in the waiting areas to serve. The reservation door displayr on the doors of the reception rooms show the information of the receiving specialists, and guide the customers to the right rooms.

"Thanks to FirstView, our everyday life has become smoother and easier. And we can ensure a consistent message in the renovated stores".

Anne Rantanen
Silmäasema

The pharmacy has invested heavily in PA system. The pharmacy uses FirstView's background music service, as well as sound showers above the prescription waiting area. The sound showers play music for the customers waiting for their turn, so that the conversation of the people at the prescription counter cannot be heard.

"Background music was introduced because we wanted to improve the intimacy of the pharmacy. Background music does not disturb customers, but takes attention away from other things going on around them and guarantees privacy for those shopping at the prescription counter."

Kirsi Paulamäki
Näsi Pharmacy

health care

Improve the customer experience and reduce the staff's workload

Soundscaping
Soundscaping

With the help of soundscapes, sound masking and FirstView Privacy audio, you can increase the privacy of conversations at reception desks, create a calm atmosphere in the waiting area and improve the overall ambience in different areas.

Digital signage
Digital signage

Digital screens placed in visible places guide customers to move around the building. You can also share other content related to health or visits on the screens.

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Meeting room reservations and guidance
Meeting room reservations and guidance

With automatic room reservations you can guide the customer from the waiting room to the right area, and the recipient's information on the room door display will direct them to right room.

MediaCloud
MediaCloud

A modern and easy-to-use content management tool that enables centralized content management. Avoid double work by automating communication with MediaCloud's integrations, in which case content is retrieved directly from your existing systems.

Interactive kiosk screens
Interactive kiosk screens

Share up-to-date information about health and instruct customers in the right ways to operate with touch kiosks. With MediaCloud's built-in tools, you can easily create ready-made interactive content for any device – without coding.

Integrations

With MediaCloud’s smart integrations, you can bring important information from existing systems directly to digital screens. The content is updated automatically, and there is no need to update the same information in several different places.

Connect, for example, room reservation and guidance information, news and public transport schedules to MediaCloud.

Inspiration for more efficient communication

On our blog, you can find experts up-to-date articles about digital communication.